Frequently Asked Questions

Open the app, choose one of our six Thai cities, and filter by scooter or motorbike. Every listing shows honest specs, real photos, verified reviews, and the all-in daily rate. Tap a bike, upload your International Driving Permit and home driver's license, and pay securely by card. The shop confirms your booking, and you either pick the bike up at the shop or have it delivered to your hotel inside a booked window. No passport is ever held.

See also: full Thai Bike rental walkthrough

For low season (May-October, excluding Songkran), booking 2-3 days ahead is usually fine across Bangkok, Chiang Mai, and the islands. For peak tourist months (November-April) and Thai public holidays, book 7-14 days out - popular models like the Yamaha NMAX 155, Honda PCX 160, and Honda CRF 300L sell out fastest on Phuket, Samui, and Phangan. Last-minute bookings are supported but you'll have fewer bikes to choose from.

See also: Bangkok bike rental availability · Chiang Mai rental availability

Yes. Open your booking in the app and tap Extend at least a few hours before your current return time. The shop sees the request instantly and confirms if the bike is still available for those extra days - most are, unless the bike is already booked by the next rider. You pay only the extra daily rate, the deposit rolls over, and no separate contract is needed.

Delivery is available from most Thai Bike shops and shows as a filter in the app with the fee up front - often free inside city limits and a fixed 200-500 THB fare for airport or out-of-town drops. Phuket, Samui, Phangan, Pattaya, and Chiang Mai have the widest hotel-delivery coverage; Bangkok is hub-based. The shop confirms a time window, meets you at the lobby, and walks you through the handover.

See also: scooter delivery in Phuket · Bangkok bike rental with delivery · Chiang Mai rental delivery options

Some shops allow one-way returns, especially on popular routes like Phuket-Krabi, Samui-Phangan, and Chiang Mai-Pai. Availability and the surcharge (typically 500-2,000 THB depending on distance) show in the app on the booking screen before checkout. If the shop doesn't support it for your route, you'll see it clearly - so there are no surprises at return time.

See also: Chiang Mai bike rental · bike rental in Phuket

Yes - Thai law requires a valid motorcycle licence that covers the engine size you're renting, plus a matching International Driving Permit (Class A for motorbikes of any size; Class A1 covers up to 125cc). Every Thai Bike shop checks your IDP and home licence on delivery, and Thai police run routine checkpoints that fine uninsured, unlicensed riders on the spot. Bring the 1949 IDP booklet - the 1968 version is not accepted in Thailand.

See also: complete Thailand IDP guide for tourists

It's common in Thailand, but it isn't safe - holding a passport as collateral violates your embassy's rules and opens the door to damage disputes with your travel documents on the line. Every Thai Bike partner signs a no-passport deposit policy before listing: deposits are taken by refundable card hold or cash only, with the exact THB amount shown up front in the app. If a shop ever asks for your passport, walk away and tell our support team.

See also: no-passport deposit policy explained

Yes - Thai law requires a helmet for both the rider and the passenger on every motorcycle, every trip. The standard police fine is 500 THB per person, and in heavy tourist zones (Phuket, Samui, Krabi) checkpoints are daily. Every Thai Bike shop provides a certified full-face helmet with every rental at no extra cost, and a second one on request for your passenger. If your helmet doesn't fit, ask the shop to swap it before you ride off.

See also: Thai Bike safety and trust hub

Stop somewhere safe, check yourself and your passenger for injuries, and call the Thai emergency number (191) if anyone is hurt. Photograph the scene, the bikes, the number plates, and any damage before anything moves. Call the rental shop and Thai Bike 24/7 support - both numbers are saved in your booking. If police attend, keep the incident report number. Get checked at a hospital even for minor falls: your rental's third-party coverage usually requires the report for any claim.

See also: photo-documenting bike damage the right way · what Thai bike rental insurance covers

No - every charge is shown in the app before you pay. That covers the daily rate, any optional Collision Damage Waiver, delivery fee, late-return fee (typically a pro-rated hour or a full extra day after a grace window), an end-of-rental cleaning fee if the bike is returned muddy, and the refundable security deposit with the exact THB amount. Fuel is picked-up-with/returned-with: the tank level is photo-logged at handover so you only pay for what you used.

See also: Honda Click 160 rental rate in Phuket · Thailand bike rental deposit guide

You can pay your Thai Bike booking online by Visa, Mastercard, and most non-US 3-D Secure cards. PayPal and Apple Pay / Google Pay are accepted on a growing set of shops - check the checkout screen. PromptPay works for riders with a Thai bank account. The refundable security deposit is handled in-person on delivery and can be a card pre-authorisation hold or a cash deposit; the app shows which methods your chosen shop supports before you confirm.

See also: the full Thai Bike booking and payment flow · Yamaha NMAX 155 rental rate in Bangkok

Deposits are set by bike class. Standard scooters (Honda Click 160, Scoopy, NMAX 155) sit at 1,000-3,000 THB; mid-size motorbikes (Honda ADV 160, XMAX 300, CRF 300L) at 3,000-5,000 THB; and big bikes (CB500X, Ninja 400, Versys 650, Himalayan) at 5,000-15,000 THB. Cross-border one-way drops can go up to 30,000 THB. The app shows your exact deposit and refund method before checkout, so there's never a surprise on delivery.

See also: Thailand bike rental deposit ranges by class

Every Thai Bike rental ships with mandatory Thai third-party liability cover (Por Ror Bor) - the same statutory policy every bike on a Thai road is legally required to carry. It pays out to the other party if you cause injury or damage in a crash, up to the statutory cap. It does not cover damage to your rental bike, your own medical costs beyond a small capped amount, or theft - those are handled by optional Collision Damage Waiver and your travel insurance.

See also: what Por Ror Bor insurance actually pays out

Collision Damage Waiver reduces what you owe if the rental bike is damaged - instead of paying full repair, you pay a fixed deductible (typically 3,000-15,000 THB depending on the bike class). CDW is not medical cover, not third-party injury cover, and usually excludes theft unless you add a theft rider. Most shops void CDW if the damage happened while you were riding without an IDP, without a helmet, or under the influence, so ride legal.

See also: Basic vs CDW coverage comparison table

Many policies do, but most add conditions: you usually need a motorcycle licence that covers the engine size, a valid International Driving Permit, a certified helmet, and engine-size caps (commonly 125cc for baseline plans, up to 250cc or 400cc for upgraded plans). Read your certificate of insurance before you ride - exclusions hide there. If your plan excludes motorbikes, look at a Thailand-specific policy or add CDW through the shop.

See also: how travel insurance interacts with Thai bike rental cover

Cancel free of charge up to 24 hours before your booked delivery - the app refunds the full amount to the original card, typically within 3-5 working days. Inside the 24-hour window but before delivery, most shops charge a 50% cancellation fee. Once the rental has started, cancellations are non-refundable unless the shop agrees otherwise. Some shops offer a longer free-cancel window on big-bike and long-duration bookings - the exact terms are shown on the checkout screen before you pay.

See also: step-by-step Thai Bike booking flow

You get a 100% automatic refund the moment the shop cancels, and our support team steps in to rebook you with another verified Thai Bike partner in the same city at the same price - or better - at no extra cost. We guarantee it: even if the last bike in town is a level up, we cover the price difference so your trip doesn't stall. Shop-initiated cancellations are rare (<1% of bookings) because every listing is live-inventory backed.

Apply through our partner application form with your Thai business registration, shop location, and fleet overview. Our partner team verifies your documents and inspects a sample of your bikes, typically inside 3-5 working days. Once approved, we photograph your fleet, build your shop page, and push your listings live across the Thai Bike marketplace and SEO pages. Prepaid, IDP-verified bookings start landing in your partner dashboard the same week, with weekly settlements to your Thai bank account.

See also: partner with Thai Bike - full benefits and requirements · apply to list your rental shop

Thai Bike takes a commission on each completed rental - typically 10-20% depending on booking volume and bike class - taken out of the customer's prepayment, never billed to your shop separately. There are no upfront listing fees, no monthly platform fees, and no contract lock-ins. You keep the deposit handling and the insurance choice. Exact commission terms sit in your signed partner agreement; the current schedule is published on the partner page at onboarding.

See also: current Thai Bike partner commission terms

We require a valid Thai business registration for the shop address, active Por Ror Bor third-party insurance on every listed bike, a fleet under two years old with up-to-date service records, a strict no-passport deposit policy, IDP enforcement on every delivery, and a certified helmet supplied on every rental. We also audit response times on rider messages - our minimum bar is under 2 hours during shop open hours.

See also: full Thai Bike partner shop requirements